Refund & Cancellation Policy – vacationstourtravels.com
Effective Date: [04-05-2026]
This Refund & Cancellation Policy explains how cancellations, refunds, and booking changes are handled when using vacationstourtravels.com (“we,” “our,” or “us”).
By making a booking on our platform, you agree to this policy along with the terms set by our third-party travel suppliers.
1 Role of vacationstourtravels.com
vacationstourtravels.com is a travel booking platform that connects users with third-party hotel suppliers and global distribution partners. We do not directly own, manage, or operate hotels.
All bookings are fulfilled by independent suppliers, including partners such as Hotelbeds, Mondee, and SkyBird Travel.
2 Cancellation Policy
Cancellation rules vary depending on the hotel, rate type, and supplier terms.
General conditions include:
- event_available Some bookings may be fully refundable if canceled within the allowed time frame
- event_busy Certain discounted or promotional rates may be non-refundable
- contact_support Cancellations must be requested through our support channels or booking management system
- error_outline Late cancellations may result in partial or full charges
All cancellation conditions are clearly displayed before final booking confirmation.
3 Refund Eligibility
Refunds are processed strictly based on the supplier’s policies. Eligibility depends on:
verified If a refund is approved by the supplier:
- • It will be processed back to the original payment method
- • Processing time typically takes 7–14 business days
4 No-Show Policy
If a customer does not arrive at the hotel on the scheduled check-in date:
The booking may be marked as a “no-show” and in most cases, no refund will be issued. Additional charges may apply depending on supplier rules.
5 Booking Modifications
Changes to bookings (such as date changes or guest name updates) are:
- • Subject to hotel availability
- • Governed by supplier rules
- • Not guaranteed and may incur additional charges
We recommend requesting modifications as early as possible.
6 Processing of Refunds
Once a refund is approved:
- • It will be processed through the original payment method only
- • Bank processing times may vary
- • Currency conversion differences or bank fees are not controlled by us
vacationstourtravels.com is not responsible for delays caused by financial institutions.
7 Third-Party Responsibility
• Refund decisions are made by the hotel or supplier
• We act only as an intermediary platform
• We cannot override supplier refund policies
8 Special Circumstances
In rare cases such as natural disasters, government restrictions, or hotel closures:
Refunds or credits may be handled based on supplier discretion and applicable law.
9 Customer Support
For cancellation or refund assistance, please contact us:
We aim to respond to all requests within a reasonable timeframe.
10 Policy Updates
We may update this Refund & Cancellation Policy from time to time. Updates will be posted on this page with a revised effective date.