Refund & Cancellation Policy – vacationstourtravel.com
Effective Date: [04-05-2026]
This Refund & Cancellation Policy explains how cancellations, refunds, and booking changes are handled when using vacationstourtravel.com (“we,” “our,” or “us”).
By making a booking on our platform, you agree to this policy along with the terms set by our third-party travel suppliers.
1 Role of vacationstourtravel.com
vacationstourtravel.com is a travel booking platform that connects users with third-party hotel suppliers and global distribution partners. We do not directly own, manage, or operate hotels.
All bookings are fulfilled by independent suppliers, including partners.
2 Cancellation Policy
Cancellation rules vary depending on the hotel, rate type, and supplier terms.
General conditions include:
- event_available Some bookings may be fully refundable if canceled within the allowed time frame
- event_busy Certain discounted or promotional rates may be non-refundable
- contact_support Cancellations must be requested through our support channels or booking management system
- error_outline Late cancellations may result in partial or full charges
All cancellation conditions are clearly displayed before final booking confirmation.
3 Refund Eligibility
Refunds are processed strictly based on the supplier’s policies. Eligibility depends on:
verified If a refund is approved by the supplier:
- • It will be processed back to the original payment method
- • Processing time typically takes 7–14 business days
4 No-Show Policy
If a customer does not arrive at the hotel on the scheduled check-in date:
The booking may be marked as a “no-show” and in most cases, no refund will be issued. Additional charges may apply depending on supplier rules.
5 Booking Modifications
Changes to bookings (such as date changes or guest name updates) are:
- • Subject to hotel availability
- • Governed by supplier rules
- • Not guaranteed and may incur additional charges
We recommend requesting modifications as early as possible.
6 Processing of Refunds
Once a refund is approved:
- • It will be processed through the original payment method only
- • Bank processing times may vary
- • Currency conversion differences or bank fees are not controlled by us
vacationstourtravel.com is not responsible for delays caused by financial institutions.
7 Third-Party Responsibility
• Refund decisions are made by the hotel or supplier
• We act only as an intermediary platform
• We cannot override supplier refund policies
8 Special Circumstances
In rare cases such as natural disasters, government restrictions, or hotel closures:
Refunds or credits may be handled based on supplier discretion and applicable law.
9 Customer Support
For cancellation or refund assistance, please contact us:
We aim to respond to all requests within a reasonable timeframe.
10 Policy Updates
We may update this Refund & Cancellation Policy from time to time. Updates will be posted on this page with a revised effective date.